Website Terms and Conditions

  1. XOS London

a)“XOS London” is the trademark or registered trademark of Xoranges Health Limited in the U.K.

b)The material in the Web Site is copyright to Xoranges Health Limited or our content and technology providers. You are welcome to view, print and download the contents of the Web Site for personal use, but not for any commercial purposes or re-publication.

2. Contacting Us

a)Our registered address is: Xoranges Health Limited63-66, Hatton Gardens, Fifth Floor, Suite 23, London, EC1n 8LE. You may also contact us by WhatsApp (07554002412) or alternatively, you can email us at

3. Web Site Information

a)We have made efforts to ensure that information provided in the Web Site is accurate. However, we make no representation and give no warranty of any kind in respect of the information.

b)We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the Web Site or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.

4. Description of Products

a)The description and specification of products in the Web Site is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.

b)We may correct any error appearing in the Web Site or withdraw any product from sale without incurring liability.

c)Price and availability is subject to change without notice.

5. Ordering Products

a)You may order products from the Web Site by submitting a completed order form through the check-out procedure.

b)We will confirm acceptance of your order by e-mail to the address you have given and the sending of this e-mail (whether or not it is received) makes the contract between us.

6. The Price and Payment

a)The price of the products will be the price quoted in the Web Site at the time we accept your order. The price will include any applicable value added tax and cost of delivery.

b)For certain Food & Beverage products, you will have to pay our delivery charges as quoted in the Web Site at the time we accept your order – unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.

c)Payment is made by credit card at the time we accept your order. (the payment methods we accept are listed in the Web Site at the time you place your order). Refunds will generally be made by means of a credit to your original payment method.

d)Although every care is taken in the quality of content on this site, there may occasionally be an error and items may be mis-priced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.

7. Delivery of Products

a)We will arrange for delivery of the products you order by the method and to the address which you specify in the check-out procedure. Deliveries to mainland UK will be made within 3-4 working days. However, the time for delivery will not be essential to the contract between us. We use third party service providers for deliveries.

b)If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.

c)If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

8. General

a)The products advertised in the Web Site are intended for sale to persons dealing as consumers and are not for re-sale.

b)The Contracts (Rights of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties.

c)Any contract between us shall incorporate these terms and conditions and be under English law. If there is any dispute, the English Courts will have exclusive jurisdiction.

Privacy and Cookie Notice

Privacy Notice for Xoranges Health Limited Customers accessing our website

This Privacy Notice was last updated on 7thMarch 2023

We understand how important your personal information is. This privacy notice will inform you how Xoranges Health Limited uses and looks after your personal information when you visit and shop with us or use any of our services, use our website, buy products from us, or download and interact with our apps.

Our website and apps are not intended for children under the age of 16, and we do not knowingly collect personal information relating to children.

Please be aware that this privacy notice may be updated from time to time.

Cookie Policy

So that you can make full use of the interactive features on our website, your computer, mobile phone or other device (all referred to here as device) will need to accept cookies.

Here you can see what cookies may be sent to your device by and what we use each cookie for. You can reject cookies, but please bear in mind that if you do this, certain personalised features of this website cannot be provided to you.

Returns & Refunds

We hope that you are completely happy with your purchase, however, if you aren’t, simply return the item(s) within 30 days of ordering, and we’ll exchange or refund it.

 If you would like to return your item(s) to warehouse, please forward us your order dispatch email. We will be happy to conform by return email the status of refund or exchange.